Privacy policy
Privacy Policy
This Privacy Policy explains how Bianca Wear (the “Site”, “we”, “us” or “our”) collects, uses and shares your personal information when you visit, use our services, make a purchase on biancawear.com (the “Site”) or otherwise communicate with us (collectively, the “Services”).
For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, a website visitor or any other person whose information we collect under this Privacy Policy.
Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge and consent to the collection, use and disclosure of your information as described herein. If you do not agree with this Privacy Policy, please refrain from using the Services.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal or regulatory reasons. When we do so, we will post the updated version on the Site, revise the ‘Last Updated’ date and take any additional steps required by applicable law.
How we collect and use your personal information
How we collect and use your personal information
In order to provide the Services, we collect—and have collected over the past 12 months—personal information about you from various sources, as described below. The information we collect and use depends on how you interact with us.
In addition to the specific purposes described below, we may use your information to communicate with you, provide the Services to you, comply with legal obligations, enforce our terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What personal information we collect
The types of personal information we collect depend on how you interact with our Site and our Services. When we refer to ‘personal information’, we mean information that identifies you, relates to you, describes you, or could reasonably be linked to you.
Below are the categories and examples of personal information we may collect:
Information you provide directly
The information you submit to us via the Services may include:
Basic contact details (name, address, telephone number, email address)
Order details (billing address, delivery address, payment confirmation, contact information)
Account information (username, password, security questions)
Purchasing activity (items viewed, added to the basket or saved to the wishlist)
Communications with customer service (information you include when you contact us).
Certain features of the Services may require specific personal information. If you choose not to provide this information, you may not be able to access or use those features.
Information collected via cookies
We automatically collect certain information about your interaction with the Services (‘Usage Data’) through cookies, pixels and similar tracking technologies (‘Cookies’).
Usage data may include device details, browser type, network connection information, IP address and data on how you access and interact with the Site and your account.
Information obtained from third parties
We may also receive information about you from third parties, including suppliers and service providers acting on our behalf, such as:
Companies that support our Site and our Services (for example, Shopify).
Payment processors that collect payment details (such as bank account or credit/debit card information and billing addresses) to process transactions and fulfil orders.
Furthermore, when you visit our Site, open emails or interact with our Services or advertisements, we, or the third parties we work with, may collect information automatically using online tracking tools, such as pixels, web beacons, SDKs, third-party libraries and cookies.
Any information obtained from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties or for their independent privacy practices.
How we use your personal information
Provision of products and services
We use your information to process payments, fulfil orders, manage accounts, arrange deliveries, handle returns or exchanges, and enable product reviews.
Marketing and advertising
We may use your information to send promotional communications via email, text message or post, and to display relevant adverts. This may include the personalisation of adverts.
Security and fraud prevention
We use your information to detect and prevent fraudulent, illegal or malicious activity. You are responsible for protecting your account credentials. If you believe your account has been compromised, please contact us immediately.
Customer service and communication
We use your information to respond to enquiries and improve our Services, based on our legitimate interest in maintaining effective communication and business relationships.
Cookies
We use cookies to operate and improve our website, remember preferences, perform analytics and better understand user interactions. We may also allow third-party service providers to use cookies to improve services and advertising.
Most browsers automatically accept cookies, but you can change your browser settings to delete or block them. Please note that doing so may affect certain features or functionality of the services.
How we disclose personal information
We may disclose your personal information in certain circumstances, including:
To suppliers and service providers (e.g. IT services, payment processors, analytics providers, compliance partners).
To business and marketing partners (who process data in accordance with their own privacy policies).
With your consent or in accordance with your instructions.
Dentro de nuestro grupo empresarial.
En relación con obligaciones legales, transacciones comerciales o para proteger nuestros derechos y a nuestros usuarios.
No utilizamos ni divulgamos información personal sensible con fines de elaboración de perfiles o inferencias.
Within our group of companies.
In connection with legal obligations, commercial transactions or to protect our rights and those of our users.
We do not use or disclose sensitive personal information for profiling or inferential purposes.
If you submit reviews or other public content, others may be able to view it. We do not control how others use the information you choose to make public and are not responsible for its misuse.
Children’s data
The Services are not intended for children and we do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us to request its removal.
We do not knowingly ‘sell’ or ‘share’ personal information of children under 16, as defined by applicable law.
Security and data retention
Although we implement reasonable security measures, no system is completely secure. We cannot guarantee absolute security, particularly during data transmission.
We retain personal information only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes or enforce agreements.
Your rights and options
Depending on your location, you may have rights including:
Accessing your personal information.
Requesting its deletion.
Correcting inaccurate information.
Data portability.
Restricting processing.
Withdrawing consent.
Appealing decisions.
You can exercise your rights by contacting us. We may need to verify your identity before responding. We will not discriminate against you for exercising your rights.
International users
Your personal information may be transferred, stored and processed outside your country of residence, including in the United States. Where necessary, we rely on appropriate legal safeguards, such as standard contractual clauses.
Data sharing
Customer data is not shared with third parties for promotional or marketing purposes.
Subscription and mobile consent data is never shared with third parties for any purpose.
Terms and Conditions for Text Messages
By providing your phone number and agreeing to receive text messages, you consent to receiving messages from Bianca Wear relating to customer service. Consent is not a condition of purchase. The frequency of messages varies. Message and data rates may apply.
You can reply STOP to unsubscribe or HELP for assistance. You can also contact us at info@biancawear.com.
Mobile subscription information is never shared with third parties.
Contact us
If you have any questions about this Privacy Policy or our privacy practices, or if you wish to exercise your rights, please contact us at:
Email: info@biancawear.com
Address: Bianca Wear, P. Maritim 60, Barcelona, Spain